Frequently Asked Questions
Quick answers to the most common questions
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Delivery usually takes 1-3 business days within Cairo and Giza, and 3-7 business days for other governorates.
You can track your order from the "My Orders" page in your account. You will also receive SMS updates at every shipping stage.
Yes, you can change the address as long as the order has not shipped yet, by contacting customer service or from the order details page.
Shipping is free for all orders above 500 EGP. Below that, a small shipping fee applies based on your governorate.
We accept cash on delivery, Visa, Vodafone Cash, and InstaPay — choose what suits you at checkout.
You can request a return within 14 days of delivery directly from the order page, and our courier will contact you to pick up the product.
After inspecting the returned product, the amount is refunded within 3-7 business days using the same payment method.
Yes, all our products are 100% authentic, sourced from authorized distributors, and come with quality and authenticity guarantees.
You can enable "Notify me when available" on the product page, and we will notify you as soon as it is back in stock.
Electronics and appliances come with a 1-2 year distributor warranty depending on the product. Warranty details are on each product page.
Click "Forgot password" on the login page and we will send a reset link to your email.
From the "Profile" page inside your account you can edit your name, phone number, and email at any time.
We follow the highest data protection standards and never share your data with third parties. See our privacy policy for details.
Enter the code in the "Discount code" field in your cart before checkout, and the value will be deducted automatically.
No, only one discount code can be used per order, and it applies to non-discounted products unless stated otherwise.
Flash sale times are announced on the offers page and via app notifications. Enable notifications so you never miss a deal.
Yes, our main branch is in New Cairo. Visit the "Contact Us" page for the address and working hours.
We always love to hear from you — message us via the contact form or WhatsApp and we will reply within 24 hours.