Return & Exchange Policy
We care about your complete satisfaction
At the Mall, we want your shopping experience to be perfect. If you are not fully satisfied with your product, you can easily return or exchange it according to the following terms and conditions.
We are here to help
At the Mall, your satisfaction is our priority. If you face any problem or have a question about returns or exchanges, our customer service team is ready to help you anytime.
Easy returns
Simple and fast return process
Fast refunds
Refund within 5-14 business days
Authentic products
All our products are 100% authentic
Customer support
Dedicated support team 24/7
General return conditions
You can return the product for a refund or exchange if it does not match the description, is damaged, or has a manufacturing defect:
- The product must be in its original, unused condition.
- The product must be in its original packaging with all accessories and labels.
- The invoice or purchase receipt must be included with the product.
- The store reserves the right to refuse returns if the above conditions are not met.
Return period
You can request a return or exchange within the specified period from the delivery date.
14 days
For general products
7 days
For electronics and appliances
Note: the return period starts from the delivery date, not the purchase date.
Non-returnable products
The following products cannot be returned or exchanged for health, safety, or legal reasons:
Personal care products
Perishable products
Gift cards & vouchers
Software & digital products
Opened and used products
Return steps
Submit a return request
From your account under My Orders
Request review
We review your request within 1-2 business days
Ship the product
Ship the product using the specified method
Get your refund
Refund issued within 3-6 business days
For more information, please read the FAQ or contact customer service.
Refunds & exchanges
- Refunds are issued using the same payment method used at purchase.
- For cash on delivery, the refund is transferred to your e-wallet or bank account.
- You can exchange the product for another of the same value, or pay the difference if any.
- Shipping fees are non-refundable unless the product is defective or the store made an error.