Free delivery for orders over 500 EGP

Privacy Policy

Last updated: 20 May 2024

At the Mall, your privacy and trust matter to us. This policy explains how we collect, use, and protect your information when you use our website, app, or services.

Privacy Policy

Our privacy commitment

We are committed to protecting your privacy and personal data. We handle your information with the highest levels of confidentiality and security, and we do not share it with any third party except in the cases outlined in this policy or with your explicit consent.

Information we collect

We collect different types of information to provide our services and improve your experience:

Personal information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment information

Technical information

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Visited pages

Cookies

  • Cookies
  • Tracking pixels
  • Device identifiers
  • Session data

How we use your information

We use the information we collect for the following purposes:

  • Process and fulfill your orders and deliver products.
  • Create and manage your personal account.
  • Improve the shopping experience and personalize content.
  • Send order updates and promotional offers (with your consent).
  • Prevent fraud and keep the website secure.
  • Comply with legal and regulatory requirements.

Sharing information

We do not sell your personal data to any third party. We may share your information only with:

  • Shipping and delivery companies to fulfill your orders.
  • Payment service providers to process financial transactions.
  • Technical service providers who help us operate the website.
  • Government authorities when legally required.

Protecting your information

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

SSL encryption

All data is encrypted in transit

Secure servers

Your data is stored on protected servers

Limited access

Only authorized staff can access data

Periodic review

We regularly review our security measures

Your rights

Under applicable laws, you have the following rights regarding your personal data:

Access

Request a copy of your personal data

Correction

Correct any inaccurate information

Deletion

Request deletion of your data in certain cases

Objection

Object to the processing of your data

Cookies and tracking technologies

We use cookies and similar technologies to improve your experience, analyze website usage, and show personalized ads. You can control cookies from your browser settings at any time. For more details, please see our Cookie Policy.

Children's privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete that information immediately.

Policy changes

We may update this privacy policy from time to time. We will notify you of any material changes via email or a prominent notice on our website. We recommend reviewing this page periodically for any updates.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us: